Order & Delivery
Change or cancel
Once your order has been confirmed, it's not currently possible for you to change it prior to dispatch.
You have an option to cancel but you need to be quick about it. Please call Customer Service immediately, and they will do their best to fulfill your request.
However we cannot promise that they will be able to cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped.
If your order has already been shipped, you will need to return the order to us.
Orders placed on www.primus.us are dispatched from our warehouse in the US and can be delivered only to US a address.
Once your order has left the warehouse you will receive an email from providing you with a tracking number.
Delivery timescales and pricing vary by state.
If items are disappearing from your shopping bag, this may be because you are using your internet browser's “back” button, rather than selecting one of the “Continue shopping in...” links on the shopping cart page.
If you are still having problems, try deleting the cookies on your computer. Usually, you need to select the tab “Tools” on your internet browser to clear the browsing data.